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Mail still holds appeal for younger generation

Martech

That’s according to new research from online postage and shipping vendor Stamps.com. Sixty-five percent of consumers still send letters and packages with nearly half (48%) of Gen Z sending mail one to two times per month. Why we care. The internet has not killed direct mail.

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Going green, social commerce, faster delivery – retail trends for fall 2024

illumin

Fast delivery drives purchases Same-day delivery continues its meteoric climb in popularity and speedy shipping will be incredibly important in late 2024. In a recent survey, almost 70% of customers said delivery time was an important factor when making online purchases and almost 25% said they look for next-day shipping options.

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Customer journey maps: What you need to know

Martech

At each touchpoint, there are things to be done, such as filling in shipping or billing information. Each touchpoint also shows us the emotion a customer is experiencing, such as angst if they’re looking for a shipping update, for example.

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Salesforce launches Agentforce for Retail

Martech

Self-service order servicing options allowing customers to conversationally update order information like payment or shipping details. .” The new skills available include: Order management. Guided shopping. Using natural language, customers get product recommendations from agents and check out conversationally. Appointment scheduling.

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The Rise of Personalization in E-commerce: 2024 Consumer Insights by Wunderkind

Martech

In terms of financial incentives, the report notes that free shipping remains the most compelling offer to drive opt-ins for marketing communications, with 70% of consumers citing it as a key motivator. For instance, 34% of consumers aged 18-24 value early access to new products, and 32% appreciate exclusive content.

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Are these email subject lines deceptive, clever copywriting or bad data at work?

Martech

FWD: Your exclusive FREE SHIPPING notification. I did not leave something in a cart, ask about a $100 credit or get a free shipping offer from a friend. So, why is my inbox filled with subject lines like these? Did you forget something? RE: Your $100 credit. Your cart is waiting for you. RE: Your cart you need to see this today!

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Saturday, May 17 Evening Cable News Ratings: Jimmy Failla Gets a Breaking News Bump

Adweek

A naval training ship's collision with the Brooklyn Bridge turned Saturday night into a breaking news night.