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Mail still holds appeal for younger generation

Martech

That’s according to new research from online postage and shipping vendor Stamps.com. The post Mail still holds appeal for younger generation appeared first on MarTech. Sixty-five percent of consumers still send letters and packages with nearly half (48%) of Gen Z sending mail one to two times per month. Why we care. Processing.

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Salesforce launches Agentforce for Retail

Martech

Self-service order servicing options allowing customers to conversationally update order information like payment or shipping details. The post Salesforce launches Agentforce for Retail appeared first on MarTech. .” The new skills available include: Order management. Guided shopping. Appointment scheduling. Processing.

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Customer journey maps: What you need to know

Martech

At each touchpoint, there are things to be done, such as filling in shipping or billing information. Each touchpoint also shows us the emotion a customer is experiencing, such as angst if they’re looking for a shipping update, for example. The post Customer journey maps: What you need to know appeared first on MarTech.

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The Rise of Personalization in E-commerce: 2024 Consumer Insights by Wunderkind

Martech

In terms of financial incentives, the report notes that free shipping remains the most compelling offer to drive opt-ins for marketing communications, with 70% of consumers citing it as a key motivator. The post The Rise of Personalization in E-commerce: 2024 Consumer Insights appeared first on MarTech.

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Are these email subject lines deceptive, clever copywriting or bad data at work?

Martech

FWD: Your exclusive FREE SHIPPING notification. I did not leave something in a cart, ask about a $100 credit or get a free shipping offer from a friend. appeared first on MarTech. So, why is my inbox filled with subject lines like these? Did you forget something? RE: Your $100 credit. Your cart is waiting for you. Processing.

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Position-less Marketers Empowered to Bring the ‘Personal Shopper’ Touch to Online by Optimove

Martech

Real-time decision making If the customer adds an outfit to their cart but hesitates, the platform triggers a real-time action, offering free shipping if they complete a purchase within the next hour. The post Position-less Marketers Empowered to Bring the ‘Personal Shopper’ Touch to Online appeared first on MarTech.

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How to balance customer experience and returns in ecommerce

Martech

When I contacted customer support to initiate a return, I was informed that I needed to email a product specialist for troubleshooting before receiving a free shipping label. Alternatively, I could return the item for store credit but would have to pay for return shipping myself. Email: Business email address Sign me up! Processing.