How Samsung transformed their customer experience with a new support site search
Martech
OCTOBER 20, 2021
“Our goal has always been to meet Samsung customers where they are, and offer services that are most convenient for them,” said Scott Messina, Director of Search and Design Strategy at Samsung. This meant updating their support site experience during the pandemic, when many customers were working from home and using their cell phones more than usual.
Let's personalize your content