Today’s Churn Is Not Yesterday’s Churn
Adweek
MAY 1, 2023
At Philo, we've observed an intriguing trend: It's not unusual for a quarter of our daily subscription activations to come from customers who have subscribed to our service before. This phenomenon challenges the traditional notion of churn, as it's not remotely a permanent loss of customers. While average churn rates may be higher in today's.
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