Tue.Jan 11, 2022

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How to bring empathy to your customer experience strategy

Martech

“You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. “Yet they’re not on the balance sheet and we don’t design experiences to maximize their potential.” Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform.

Marketing 127
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New Year creative: Getir and Patak’s

More About Advertising

Hardly blockbusters it’s true, but interesting in their own ways. Getir is a Turkish-owned quick delivery company, currently in London – which may account for the name, no it’s not cockney for ‘Get ‘ere.’ And the company is sponsoring London Premier League club Tottenham Hotspur’s training kit, which may seem like an odd choice although.

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6 key elements of a successful ABM strategy

Martech

In a recent study of over 1000 Go-To-Market (GTM) teams, over 90% of marketers said they want to target prospects and customers through a tailored approach with personalized campaigns and sales outreach. But given the shifts in buyer behavior over the last 18 months, ABM has quickly become a must for marketers. When it comes to adopting or executing an ABM strategy, would your organization be considered an innovator or a laggard?

MarTech 117
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Don’t play the pitch game, says Sorrell, “land and expand”

More About Advertising

Sir Martin Sorrell doesn’t have too much in common with messrs Bartle, Bogle and Hegarty, the trio who, when they set up BBH in 1982, announced they weren’t going to undertake creative pitches. Lots of agencies have said this at the outset (along with promising not to hire account handlers) but at BBH it lasted. The post Don't play the pitch game, says Sorrell, "land and expand" first appeared on More About Advertising.

Agency 59
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to leverage intent and engagement in the buying cycle

Martech

“Buyer intent signals are a collection of indicators that tells me whether the account that I am targeting is relevant to my brand or relevant to one of my offerings,” said Hussam AlMukhtar, Senior Director of Strategic Marketing for B2B intelligence platform ZoomInfo, at our recent MarTech conference. “Unlike first-party website engagement, intent signals are different in the sense that they are collected from third-party applications or a third-party content that I as a brand do not have acces

MarTech 117
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2021 Year in Review: What the Past Year Says About 2022 For Retailers

InMobi

To say that 2021 has been a whirlwind year for retailers (and CPG brands) would be an understatement. Despite the widespread rollout of vaccines in the U.S., the Delta and Omicron variants continued to impact consumer behaviors. Now that 2021 is finally behind us, what does the future hold in store for brands and retailers? Specifically, here are the major trends from the past year that will continue to impact brand and retailers for the foreseeable future.

Retail 52

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Paleo Pellet: The History of Advertising Before DoubleClick in 15 Minutes

Paleo AdTech

Welcome to the second of what we’re calling Paleo Pellets: some occasional, shorter episodes explaining a particular topic. Our first one was on the DoubleClick ad server, and we thought we’d start this new year off with a look at what happened before DoubleClick. That is the entire history of advertising up until about 1995. And I want to do this in 15 minutes or less.

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Tourism Ireland bets on marketing partnership with IMAX producer to bring back tourism

Martech

This February, Tourism Ireland is teaming up with a new IMAX documentary about Ireland to welcome travelers back after the enduring travel slump from the Covid-19 pandemic. But ensuring the partnership is successful has called for a lot more than Irish luck, it’s taken a sophisticated mix of integrated marketing and data management. Launching Ireland on IMAX.

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RevOps teams struggle with integration and alignment

Martech

RevOps has yet to solve the long-established problem of aligning sales and marketing teams. By integrating the operations supporting sales, marketing and customer success into a single revenue engine, RevOps held out the promise of driving towards a set of agreed revenue outcomes. A survey of 270 U.S.-based B2B professionals by RevOps automation vendor Openprise suggests RevOps is falling short. 66% lack strong confidence in their data onboarding processes. 58% lacked confidence in their ability

MarTech 111