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Automating decisions with real-time situational context

Martech

“Automating decisions is not a new focus for marketers and CX leaders,” said Lisa Loftis, Principal, Customer Intelligence Solutions at SAS Institute, at our recent MarTech conference. However, there are contextual clues that will make the bank’s offers to Jason much more relevant. “In

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Citi, Aflac and Verizon: Three different Pega journeys

Martech

All the ‘whats’ are loaded in an offer palette; using contextual clues and models that run in the decision engine, it figures out when the customer sees the offer.” We now use automation, AI or machine learning and a workflow process to auto-pay those. ” Get MarTech! In your inbox.