15 Sales Funnel Metrics & KPIs to Measure Performance
MNTN
JANUARY 7, 2025
Youll categorize respondents into one of three categories based on their ratings: Promoters (9-10) Passives (7-8) Detractors (0-6) Youll then use the following formula: NPS = % Promoters – % Detractors As an example, if 50% of your respondents are promoters, 30% are detractors, and 20% are passive, your NPS would be 20% (50% – 30%).
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