Digiday+ Research: How marketers are using AI to target ads, recommend products and provide customer service
Digiday
NOVEMBER 20, 2022
With e-commerce sales soaring in recent years, thanks in part to pandemic shutdowns, and the impending death of the third-party cookie driving a need for new data collection capabilities, more marketers are turning to natural language processing (NLP) and data-driven personalization to automate customer service and gather data for ad targeting.
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