Digiday+ Research: How marketers are using AI to target ads, recommend products and provide customer service
Digiday
NOVEMBER 20, 2022
Data-driven personalization has remained a priority for marketers over the last five years, with 68% of respondents saying it is a priority in 2022 compared to 67% in 2017. The percentage of marketers who use some form of NLP, primarily chatbots, has increased from 31% in 2017 to 44% in 2022.
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