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Zoom has made changes to its AI strategy—twice.
The video conferencing platform updated its terms of service to establish the right to use some user-level data to train its artificial intelligence/machine-learning models, without giving customers the option to opt out.
Soon after a public outcry, the platform made more changes to its terms of service.
Top line
As of July 27, Zoom’s revised TOS said it could collect and use “service-generated data” related to product usage, telemetry and diagnostics to train AI models.
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