Are personalized messages to consumers less authentic when they’re also used to promote the brand?

January 12, 2015

“We care. We really do.”

Mcdonald’s and Bud Light are both introducing ad campaigns that draw attention to messages on top of their branding icons. With Bud light the messages pertain to their boisterous “Up for Whatever” campaign with so-called “invitations” to go for it when it comes to having a good time. On a more personal level, McDonald’s is using the real estate on their myriad Golden Arches to welcome home soldiers or congratulate a local high school’s football team.

I have no qualm with doing this, as a matter of fact, I kind of like the idea – even if it’s nothing new putting cute and clever notes on packaging or storefronts. Starbucks has done it. Heinz Catsup has done it. Wheaties pioneered the scheme by putting lesser-known athletes on their iconic cereal boxes. All these efforts are attempts to customize the brand experience with consumers. Like I said. No qualms. In the age of social media personalizing brands only makes sense.

My beef is when brands advertise that they’re doing it. It seems to me that drawing attention to such personal messages ruins the surprise. They are Easter eggs not copy points. Pointing them out in national TV commercials totally takes the personalization out of it, in my opinion, ruining the surprise and diffusing the charm.

Moreover, it strikes me as grandiose, maybe even crass behavior. There is an old spiritual axiom that suggests good deeds are truly sincere when they are done without taking credit. And while I’m not suggesting advertising has or should have a spiritual side, I am saying that these sorts of messages are far more effective –sincere if you will- when they are discovered by the consumer. Not pointed out.

Furthermore, there’s no need for it. Chinese restaurants don’t advertise fortune cookies they just bring them out after the meal is served. People love getting them. When Bud Light spends a shit ton of money marketing silly messages on their bottles it suggests to me that the brand has nothing better to talk about; which, in their case is probably true.

“You will get drunk and stupid then throw up in a cab.”

The McDonald’s case is less egregious in that the Golden Arches have always been used to brag about “Billions served.” The personal notes are welcome respite from grandstanding. The commercial is sweet. Still, the Hallmark-like TVC is trying too hard for our heartstrings. The loving notes jive with their “lovin’ it” campaign but when broadcast as reasons to believe in said love it diminishes the gesture.

Wouldn’t it be a lot cooler and more effective if these messages were seen in “real time” and not promoted in prime time?