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Fifteen years ago, a piece of fan mail arrived at L.L. Bean headquarters in Freeport, Maine. It came from an 8-year-old girl in Massachusetts named Ellie Thonnings, who’d torn out a sheet of notebook paper to scribe her letter in pencil.
As a century-old company with a dedicated following, L.L. Bean was no stranger to customer letters. But this one had a very specific request to make.
“I had my bookbag since I was 5 and now I’m 8-and-[a]-half,” Ellie wrote.
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