Conversational AI Platform Cognigy Gets Highest Rating in Gartner Peer Insights

Cognigy received the highest evaluation from customers on Gartner Peer Insights™ for its Cognigy.AI Conversational AI platform, with a rating of 4.9 out of five stars and 100% recommendation rating as of October 25, 2022.

Leading Conversational AI provider Cognigy announced that its platform, Cognigy.AI, has received the highest evaluation from customers to date on Gartner Peer Insights in the categories of Enterprise Conversational AI Platforms (4.8) and Conversational Platforms (4.9). Between the two categories, with a total of 86 reviews, 97% and 100% of customer reviewers are willing to recommend Cognigy for Conversational AI Platforms and Conversational Platforms respectively.

“We greatly appreciate our customers sharing insights into their experience with Cognigy.AI and with the team behind the technology. Receiving such positive evaluations reinforces our goal of empowering enterprises to transform their service experiences,” said Philipp Heltewig, co-founder and CEO at Cognigy.

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“Cognigy is overall one of the best solutions if not the best on the market. The exceptional variety of prebuilt extensions to other platforms is just one of the many useful features this low-code solution offers and makes working with this solution easier.”

Accompanying comments within reviews have included the following:

“Best bot platform in its class. For the selection of a suitable bot this platform made a top tier list, Cognigy is top notch. Working with the platform is pretty handy and the time to market is so fast.” – software architect in the retail industry

“Cognigy has provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust – not a common combination in this space.” – chief product officer in the healthcare & biotech industry “Cognigy is overall one of the best solutions if not the best on the market. The exceptional variety of prebuilt extensions to other platforms is just one of the many useful features this low-code solution offers and makes working with this solution easier.” – software professional in the IT services industry

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“Cognigy has convinced us it is the best on the market conversational AI platform as it provides an easy to use back-end that allows business users to create their own conversational AIs. Cognigy supports us in the implementation as they provide own consultant services. In addition, the AI potentials can grow as Cognigy supports a lot of channels and back-end integrations out-of-the-box.” – IT project manager in the energy & utilities industry

“The use of Cognigy.AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. Especially remarkable has been the impressive evolution of the product over the past three years.” – research and development professional in the transportation industry

The reviewers are representatives of different industries across Europe, Middle East, and North America.