Airmeez Deploys SoundHound to Deliver Effortless Conversational Experiences

By Globe Newswire On Jan 27, 2023

Airmeez’ AI-based intent routing will now use SoundHound’s best-in-class voice AI to offer intelligent virtual assistants and notification services featuring natural language interactions across multiple communication channels.

Airmeez announced they will be working with SoundHound AI, Inc. technology to bring a seamless conversational AI experience to software-as-a-service intelligent virtual assistant, notification and customer engagement solutions.

Intelligent Virtual Assistants (IVAs) are AI-powered assistants that achieve the purpose of interactions while generating personalized responses by combining analytics and cognitive computing based on individual customer information, past conversations, and location.

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SoundHound’s advanced voice AI will now be deployed through Airmeez offerings, which include a customer communications platform as a service for building custom IVA, notification and other communication solutions using a no-code drag-and-drop design tool.

This voice-enablement will allow callers to interact with Airmeez applications, providing award-winning accuracy of intent detection, convenience and cost savings in healthcare, government, education and other markets. SoundHound’s proprietary Speech-to-Meaning® system will allow Airmeez to deliver a faster and more positive caller experience, an improved efficiency of call centers, and reduce staffing challenges and costs for their customers.

Built on Speech-to-Meaning® and Deep Meaning Understanding® technologies, SoundHound’s advanced voice AI platform provides exceptional speed and accuracy. Speech-to-Meaning technology tracks speech in real-time and understands the context, even before the user has finished speaking. Deep Meaning Understanding enables Airmeez IVA to address multiple questions and filter results simultaneously, allowing callers to communicate to Airmeez using natural human speech and with much-improved accuracy.

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