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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Conversion Rate: This metric measures the percentage of customers who complete a desired action or goal, such as making a purchase or signing up for a newsletter. Tracking conversion rates at different stages of the customer journey can help identify areas of improvement and optimize the customer experience.

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SMS marketing – what it is and why you should care

illumin

As text messaging became an essential part of most people’s daily communication, marketers began utilizing SMS marketing strategies to reach customers on their personal devices. Text messages also have higher click-through and open rates than other forms of messaging such as email and social media marketing. Does SMS marketing work?

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Conversational marketing: A guide to a key B2B GTM strategy

Martech

A conversational marketing growth strategy creates a more personalized and engaging experience, improves conversion rates and builds stronger customer relationships. Instead of one-way communication, conversational marketing creates an ongoing dialogue between the business and the customer.

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Email tactics and CTAs for lead generation: Best of the MarTechBot

Martech

Measure and optimize: Track the performance of your email campaigns using key metrics such as open rates, click-through rates, conversion rates, and ROI. Continuously test different subject lines, email designs, and CTAs to improve engagement and conversion rates.

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2023 in review: Our 10 top articles on email

Martech

Discover how the right email outreach metrics and streamlined strategies can elevate your conversion rates. Learn strategies to overcome email blockers, improve deliverability and adapt to customer communication preferences. Email outreach for marketers: Measuring and optimizing performance by Michael Maximoff.

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Email marketing data to track and manage for success

illumin

Tracking this data also lets marketers create more effective communications. By looking critically at how users interact with the emails they send, marketers can see what imagery and communications have a positive impact and which content urges users to hit the unsubscribe button.

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Latest Customer Engagement Trends And Benchmarks From Southeast Asia

InMobi

Observing this trend, businesses across industries like E-commerce, Retail, Banking, Financial Services, Digital Entertainment (OTT), and Gaming have placed customer-centricity at the forefront of their business communication for the year 2021. Banking and Fintech customers react positively and find value in in-app communication from brands.